It’s no secret that as technology has rapidly evolved, managed services providers (MSPs) have become a vital part of companies’ IT environments. But the question is: What will MSPs look like in the future?

“The need for operational resiliency across enterprise functions has never been greater. CIOs are striving to adapt to changing conditions to compose the future business. This requires the organizational plasticity to form and reform dynamically”, said Brian Burke, research vice president at Gartner in its IT Symposium/Xpo Americas 2020, last October.

In recent years, digital transformation is evident across all domains. Almost every industry is adopting the digital format to strengthen its hold in the market. The existing infrastructure and business models are being replaced by new ones, and businesses without digitalization are becoming obsolete. While we still grapple with the aftereffects of the pandemic, business resilience through digital initiatives is at the epicentre of all decision making.

An increasing number of businesses have successfully adopted the changes by way of embracing managed service providers, however, most organizations are struggling to do so. More than half of them have failed to catch up with the latest technologies and trends that are shaping the industry. Those who have succeeded to get ahead of this game must implement innovation in their IT departments.



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Jade is the trusted IT Services Partner helping global clients accelerate business agility & achieve rapid digital transformation for long-term business growth.